Problem Steps Recorder…Who Knew?

Have you ever been tasked with writing up documentation for a task you perform so people can just step in while you’re out? Almost all of us have. I have created both written instructions as well as in-depth instructions with pictures of every step. It can be tiresome to do this, but I just discovered an easier way to do it. In the past, I have always used Snag-it and have been very pleased with it. However, it can become a pain to stop at every step, take a snapshot, save it and then continue. Well, now I don’t have to. Enter Problem Steps Recorder! Maybe this has been around for a while and I just didn’t know about it, but using the Microsoft built in Problem Steps Recorder is super easy!

If you go to your windows menu, type in PSR and hit enter:

You will see this window pop up.

All you have to do is hit Start Record and it will record a snapshot of every click you make as well as describes everything the user does (the best it can).

Problem Step 1: (3/19/2012 9:58:45 AM) User mouse drag end on “How do I use Problem Steps Recorder? (pane)” in “How do I use Problem Steps Recorder? – Windows Internet Explorer”

A few things to remember with PSR:

* Make sure you minimize the Problem Steps Recorder, otherwise it will be in every snapshot taken.
*By default, the Problem Steps Recorder has a limit to 20 clicks/snapshots. You will have to change the settings for PSR and set it to 100, which is the max.

*Make sure you stop it when you are done, otherwise things will get overwritten. It is a rolling window of snapshots, so at your 101st click; you will lose your 1st one.
*Make sure you are running it as an administrator!
*PSR will not record typing, but it does give you the ability to add comments by clicking on the Add Comment.

Hopefully this helps you out and saves some time with documentation and problem solving.

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2 Responses to Problem Steps Recorder…Who Knew?

  1. Julie Smith says:

    This is FANTASTIC! Thanks for sharing.

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